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Frequently Asked Questions
about Institutional Subscriptions

1. My institution has a subscription to Red Book Online, but I'm not able to access the restricted areas of the Web site. I'm prompted for an AAP ID Number (User Name) and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   1. Your institution has not yet activated its institutional subscription to Red Book Online.

   2. The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

   3. The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian or network administrator, and let them know you are having trouble.
   3. Notify your librarian or network administrator that you would like access to Red Book Online, and encourage them to activate the online subscription.

2. Who from my institution can access Red Book Online?

   Institutional subscriptions for Red Book Online provide access for a selected number of concurrent users. Each institution selects an appropriate number of concurrent users to purchase for their institution. Any user connecting from an authorized computer on your institutional network will be allowed access to Red Book Online until the concurrent user "ceiling" is reached.

3. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

4. How will this work?

   When someone attempts to use Red Book Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no AAP ID Numbers (User Names) or passwords to remember.

   If readers want to access Red Book Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through an individual subscription.

5. How can I tell if my institution has subscribed? How do I get my institution to subscribe?

   If your institution has a subscription, you'll see a your institution name at the top of any internal Red Book Online page confirming that your computer is signed in.

   If you would like to inquire about an institutional subscription, please e-mail your inquiry to the American Academy of Pediatrics at AAPSales@aap.org.

6. How can I get a print edition of the Red Book?

   The print version of Red Book is available for purchase from the AAP. To order, please call 888/227-1770 or visit the AAP Bookstore and click on the "Red Book & Infectious Diseases" link in the upper left hand corner of the screen.

7. If our Red Book Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

   Institutional Red Book Online subscriptions are good for one-year. With the subscription, you have access to all years of the database (currently the 2000 and 2003 editions are featured).

8. Can I purchase multiple copies of Red Book for PDA for my institution?

   If your institution is interested in purchasing multiple copies of Red Book for PDA, please contact AAP Sales.

Still have questions?

For further information about Institutional orders, please contact AAP headquarters

Office hours are 7:00 a.m. to 5:30 p.m. Central Time.
American Academy of Pediatrics
141 Northwest Point Blvd.
Elk Grove Village, IL 60007-1098 USA
800/433-9016 Extension 7091
847/434-8780 (fax)
aapsales{at}aap.org

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Copyright © 2008 American Academy of Pediatrics